Last month the Joint Commission issued NPSG.06.01.01. The intent is to make clinical alarm safety a goal for critical access hospitals. I expect this to accelerate healthcare providers interest in automated notification beyond the high level of attention it is already receiving. Intelligent notification will be strategic to NPSG.06.01.01
To date healthcare providers’ primary interest in secure automated notification systems is due to the realization that pagers, smartphones, and mobile telephones are simply not effective by themselves in assuring information delivery and action. The use of accurate, actionable information frequently relates to the timeliness of its delivery. Therefore communication services must be closed-loop and capable of tracking information delivery as well as escalation in the case of delivery or acknowledgement failures.
Intelligent notification takes these close-loop systems to the next level. It incorporates business and clinical workflow rules to evaluate and apply logic to the messaging process. Intelligent notification combines and appraises data in conjunction with specific events to determine relevance, priority, and actions.
Intelligent notification will be strategic to NPSG.06.01.01 and play an important role in helping hospitals achieve the defined goals. In the case of clinical alarms, intelligent notification will analyze individual alarms and telemetry signals issuing messages after filtering out misreading, incorrect alarm limits, and non-events. The result will be reduced alarm fatigue for staff and significant improvement in alarm management and response.
Working with healthcare providers across the nation, we see intelligent notification solutions as an important vehicle for driving efficiency and improving patient care. Utilizing toolsets such as Extension’s HealthAlert enables us to deliver the right information to the right people at the right time – based on their clinical and business process requirements. Intelligent notification will be strategic to NPSG.06.01.01 as well as the entire healthcare enterprise, and we are looking forward to it.