Part 4: An Introduction to Avaya Breeze with Andrew Prokop

by Andrew Prokop | Arrow Systems Integration

In my first three Breeze videos, I built a simple, yet functional Snap-In. I showed you how to use the Breeze tools for Snap-In creation, execution, and testing.

In this video, I turn my attention away from making calls to intercepting and manipulating incoming calls.  While my Make Call Snap-In was instructive, the bread and butter of most contact centers is inbound, toll-free numbers. This is where Breeze shines.

https://youtu.be/5Sxx5W4oC0s

 

Watch the first three parts of the video series here:

Part One: Avaya Breeze Basics

Part Two: Avaya Breeze Workflow Properties

Part Three: Avaya Breeze Prompts and Gateways

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