In my first three Breeze videos, I built a simple, yet functional Snap-In. I showed you how to use the Breeze tools for Snap-In creation, execution, and testing.
In this video, I turn my attention away from making calls to intercepting and manipulating incoming calls. While my Make Call Snap-In was instructive, the bread and butter of most contact centers is inbound, toll-free numbers. This is where Breeze shines.
Watch the first three parts of the video series here: