Enterprise telecommunications take constant support and vigilance to keep your company connected. When do you or your staff have the opportunity (or TIME!) to assess the entire environment for potential issues or discuss process improvement? Once a year? If you're lucky!
For most enterprises, there is never really a "good time" to stop everything and review their infrastructure if they want to continue to maintain their day-to-day operations. This webinar will discuss some of the common problems associated with that reality, and offer some tips on how to start cleaning up in time for the start of Spring. Our experts will help you start thinking about how to holistically analyze your telecommunications systems and establish a set of recommendations, process improvements, and help create a big picture view to start your own planning.
Watch the Webinar!
Date/Time: Apr 21
Jonathan Reddish has worked at Arrow Systems Integration in multiple roles with specific expertise in the Avaya Aura platforms. Over the past 6 years he has moved roles to include both the Contact Center and Unified Communications product houses with hundreds of successful implementations in each. Problem solving and rapid adoption of new technologies are skills he developed as an engineer which bring real world solutions to his role as a consultant. He is adept at communication of complex ideas into digestible formats to merge business needs with IT/Telecom strategies.
Prior work experiences in customer services fields and marketing related analytics provide insight into holistic strategies for IT/Telecom as a service model. Couple all of this with his Master’s degree obtained from Rollins College (ranked #1 in Florida), with a competitive 2 year program at double the credit hours of most national institutions, and he proves to be an asset to any business solution needs. Jonathan also has a B.S. in Marketing from the University of Central Florida as well as certifications and training in Avaya ACIS Call Center Elite, Avaya Call Management System, and ASPS - Avaya Call Management System Implementation and Maintenance.
Some of Jonathan's specific areas of expertise include:
Jim Cook is one of the Contact Center Professional Services Engineers with Arrow Systems Integration. In his capacity as the Contact Center Engineer he is responsible for explaining the Avaya Call Center technology, designing, documenting and implementing solutions to assist with customers' Call Center needs.
Jim has over 40 years in the telecommunication industry, with over 30 of these years dedicated to the Call Center technology specifically. Jim has been a Call Center Technical Manager and Subject Matter Expert for Avaya/Lucent Technologies, AT&T Solutions and Bell Labs. He has designed, managed and implemented Call Center solutions and was the Managing Director of Call Center Partnership, a 7x24 Professional Services support Call Center that assisted and managed Avaya customer Call Centers. This includes software development and project management duties for single and multi-site locations.
Prior to teaching customer training classes, Jim wrote and delivered Call Center Basics and Basic Call Vectoring classes to the Professional Services Organization. Jim has presented at INAUU and many state users groups. He has provided Bell labs Tier 4 technical support for Call Center and has authored numerous Call Center publications. He is formerly a Director for the Lucent/Avaya Professional Services Organization and was recognized by Bell Labs with a Call Center Lifetime Achievement Award.
Among his other duties as an Arrow SI Contact Center Professional Services Engineer, you can see Jim in his instructor role, as he is the Arrow University instructor for the Call Center Workshop.
Sr. Contact Center Specialist