Unlock an entire spectrum of business transforming solutions and products.

Arrow Systems Integration has our own collection of products and services aimed at augmenting and supporting your various technologies. We call that collection, Prism. Why Prism? Because Prism Products and Services offer an entire spectrum of business transformation enabling services aiming to fill in the gaps and form a unique solution and support model that is right for your company’s needs. Whether the need is for one-time professional services, ongoing support, consulting, education, or solutions to enhance your current technologies, Prism Products and Services are here to support you and set up your team for success.

Prism Products

Our experience in the industry has helped us pinpoint solutions assistance that our customers are seeking. This has led us to develop our own, unique brand of products to meet those demands. Prism Products utilize the experience of the top industry experts and developers at Arrow SI and aim to fill the technology gaps that exist throughout your unified communication solutions.

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Solutions

Prism PasswordPro

Automate your UC password policy with PasswordPro.

Prism PasswordPro is an automated password control policy system for Avaya Aura to help protect and secure information within your organization. It helps keep your unified communications safe in an age of complex security risks.

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Prism OneView

Proactively reduce outages with OneView for Avaya.

Prism OneView is an easy-to-use, ITIL based real-time time monitoring, management and ticketing solution that unites and presents best in class Unified Communications monitoring and management into a “single pane of glass” for the customer. 

With Prism OneView, customers gain a quick and easy view into all elements of their Unified Communications environment including Avaya, Cisco and Microsoft, as well as mobile, desktop and data center infrastructure, while leveraging best of breed monitoring and management solutions. It is customizable based on the needs and the goals of the customer.

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ExpertConnect

Simplify access to your experts with ExpertConnect

Employees can find it challenging to navigate their way around their organization and access their Experts. This can lead to unnecessarily wasted time. A contact center approach may work in some of these cases, however, you may be missing the power of the experts already in the organization. The ability to locate the available experts to answer questions in real time leads to greater efficiency, productivity and customer satisfaction. Available as an easy to consume SaaS offering, ExpertConnect is priced on a per-user/per-month basis. This provides you flexibility to go up and down in your usage as your business needs dictate. A premise deployment option is also available. Additional connectors and integrations can be developed based on customer requirements and delivered on a T&M basis.

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What does ExpertConnect do?

  • Enable end users to reach experts from any web based application
  • Reach experts via multiple modes of communication
  • Users don’t need to know the experts by name or look up people manually
  • Collects key metrics enabling an organization to fully understand usage
  • Detailed reporting allows you to drill into chat transcripts between the user and SME
  • Flexible roles-based access control ensures only authorized people have access to information