Enable your employees to reach the experts in your organization based on their skills and availability.

As organizations grow in size and locations, so does the complexity of processes and the ability for people to reach the right people to help answer questions. Those experts share information when they are available. However, experts are unlikely to embrace the idea of becoming a contact center agent. In addition, the high cost of a contact center agent seat for each person in the organization would be prohibitive. Arrow SI developed ExpertConnect to determine availability by intelligently aggregating presence from multiple sources—a user’s desk phone, desktop, and calendar and then routing the request to the right person. That is accomplished either via their phone or their IM client depending on their preference. This approach allows you to leverage your existing core UC infrastructure and easily extend to your growing number of UC clients on mobile devices.

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Expert Connect Resources

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ExpertConnect Brochure
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Let Us Connect You

With decades of experience in systems integration, we know what every major supplier offers—and we understand the strengths and weaknesses in those offerings. Our systems integration insights are what led us to develop products like ExpertConnect. ExpertConnect also has pre-built connectors to Avaya Aura to determine phone presence and Microsoft to determine calendar/desktop availability with the ability to deliver interactions to Skype for Business. Arrow SI’s deep knowledge in platforms from NEC, Cisco, Mitel, and others allows us to easily build additional connectors for your environment.

Customized Communications Solutions

We recognize that no two customers are the same. This is why we’re in the business of leveraging our expertise and product offerings to create the unified communications security solution that best fits your organization.

Industry-wide Partnerships

We partner with the industry’s biggest and best providers—Avaya, Microsoft and Cisco to name a few. Our partnerships allow us to offer the most innovative and reliable products on the market.

Dedicated Service

We know that technology is of no use unless you and your enterprise know how to use it. We can get you up and running and answer any question as they arise.

ExpertConnect

Learn More About ExpertConnect

Simplify access to your experts with ExpertConnect

Employees can find it challenging to navigate their way around their organization and access their Experts. This can lead to unnecessarily wasted time. A contact center approach may work in some of these cases, however, you may be missing the power of the experts already in the organization. The ability to locate the available experts to answer questions in real time leads to greater efficiency, productivity and customer satisfaction. Available as an easy to consume SaaS offering, ExpertConnect is priced on a per-user/per-month basis. This provides you flexibility to go up and down in your usage as your business needs dictate. A premise deployment option is also available. Additional connectors and integrations can be developed based on customer requirements and delivered on a T&M basis.

What does ExpertConnect do?

  • Enable end users to reach experts from any web based application
  • Reach experts via multiple modes of communication
  • Users don’t need to know the experts by name or look up people manually
  • Collects key metrics enabling an organization to fully understand usage
  • Detailed reporting allows you to drill into chat transcripts between the user and SME
  • Flexible roles-based access control ensures only authorized people have access to information