Access over the wire, broad-based technical support for today's leading unified communications solutions

Prism OneCall provides world-class technical support for for Avaya, Microsoft and Cisco unified communications solutions, mobile devices, desktop devices and applications, and data center. However, it is not enough to simply support the UC solution alone. Today’s advanced Unified Communications and contact center solutions are highly integrated with other enterprise applications and business users require access to these advanced solutions 7 days a week, 24 hours a day and from any device.

Prism OneCall not only provides support for your communications system, it also provides world-class technical support for your mobile devices, desktop devices and applications, and data center infrastructure.

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Prism OneCall Resources

Brochure
Prism Managed Services
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PDF | 6.69 MB
Data Sheet
Prism OneCall Complete Data Sheet
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PDF | 607 KB
Data Sheet
Prism OneCall Essential Data Sheet
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PDF | 602 KB
Data Sheet
Prism OneCall Select Data Sheet
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PDF | 603 KB
Data Sheet
Prism OneCall Microsoft Data Sheet
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PDF | 605 KB

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Service Consumption Models

Prism OneCall support is offered in easy to procure and use, flexible blocks of hours or incident packs that can be used an hour or incident at a time. It enables you to focus on your core business while we take care of your unified communications, networking, and data center infrastructure. We optimize the end-to-end experience by directly managing and supporting all the critical elements of UC, including voice, video, email, conferencing, presence, web collaboration, IM, and mobility.

Block of Hours (BOH)

Blocks of Hours are packaged bundles of Arrow Systems Integration (Arrow SI) on-demand remote certified technical support services on a wide variety of Unified Communications, Data Center, and desktop support platforms and applications. We offer BOH in increments of 10, 25, 50, and 100. Custom sized blocks are also available.

Incident Packs

Incident Packs are pre-packaged bundles of Arrow SI on-demand remote certified technical support services on a wide variety of Unified Communications, Data Center, and desktop support platforms and applications. You can take advantage of services available under the OneCall program to meet your ongoing technical support needs as well as to supplement valid manufacturer’s maintenance and support contracts that are purchased separately for managed components. Incident Packs are offered in increments of 5, 10, 15, 20 and 25.

Solutions

Prism OneCall Essential

Need a cost-effective way to augment your own telecommunications support team’s capacity or expertise, including on-site support?

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Prism OneCall Essential Plus

If your business needs have grown beyond basic remote support, OneCall Essential Plus offers the on-site support you're looking for.

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Prism OneCall Complete

The most comprehensive set of Unified Communications support solutions available anywhere. From communications systems to desktop, from mobile devices to Data Center, Arrow SI makes “Good UC” possible and easier than ever to support.

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Prism OneCall Select

Gain true peace of mind while taking advantage of flexible delivery models and customized packages.

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Prism OneCall Office 365
and Skype for Business Support

We provide comprehensive and fully managed services that deliver certified day 2 technical support for Microsoft Office 365 and Skype for Business users.

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