Discover a cost-effective way to augment your own support team’s capacity and expertise

OneCall Essential provides remote services targeted specifically for the telecommunications system administrator, offering expertise and staff augmentation for the most commonly requested administrative support requests including:

  • Basic Administration Support for Avaya IP Office, ACM and CS1000
  • Voice Mail Subscriber Support for Avaya IP Office, Intuity, Modular Messaging and CallPilot
  • Technical Support for specified Avaya data and wireless networking solutions for IP Office

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Prism OneCall Essential Resources

Prism Managed Services
PDF | 6.69 MB
Data Sheet
Prism OneCall Essential Data Sheet
PDF | 602 KB

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Additional Solutions

Prism OneCall Essential Plus

If your business needs have grown beyond basic remote support, OneCall Essential Plus offers the on-site support you're looking for.

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Prism OneCall Complete

The most comprehensive set of Unified Communications support solutions available anywhere. From communications systems to desktop, from mobile devices to Data Center, Arrow SI makes “Good UC” possible and easier than ever to support.

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Prism OneCall Select

Gain true peace of mind while taking advantage of flexible delivery models and customized packages.

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Prism OneCall Office 365
and Skype for Business Support

We provide comprehensive and fully managed services that deliver certified day 2 technical support for Microsoft Office 365 and Skype for Business users.

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