As an IT Service Management platform built on an ITIL foundation, OneView delivers proactive, effective, and efficient real-time, multi-vendor service management and ticketing—all in one, holistic view. OneView for Avaya offers eight different modules to monitor and support various aspects of your Aura system. The Availability Manager, Continuity Manager, Configuration Manager, Capacity Manager, Change Manager, Release Manager, Service Desk and Voice Quality Monitoring work in conjunction to keep your unified communications system running smoothly. With a modular architecture, all eight components of OneView for Avaya can be purchased collectively, or you can customize OneView with the individual components that serve your system best.
By automatically performing corrective actions that enhance availability, the Availability Manager drastically increases application uptime.
Voice Quality Monitoring (VQM)
By monitoring and reporting on the clarity of calls, VQM can isolate components of a network that may cause end users to experience poor audio quality.
By creating real-time schematics, the Configuration Manager enables more efficient tracking, designing and planning of your unified communications assets.
By collecting and storing backup data, the Continuity Manager allows for rapid system recovery in the event of a catastrophic failure.
By quickly identifying potential connections between changes to individual components and subsequent incidents, Change Manager allows you to direct engineers in the right direction right away.