Leverage external resources to minimize downtime with Prism Support Services.

Any downtime in your IT infrastructure can be time-consuming, costly and frustrating. Assigning internal resources to tackle unexpected outages can shift their attention away from other responsibilities and bottleneck workflows. With Prism Support Services from Arrow Systems Integration, you can create a support package that reduces your technology’s downtime, reduces overall cost and keeps your internal resources focused where you need them most.

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Prism Support Services Resources

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Technology doesn’t always work according to plan. With Arrow SI, you have access to decades of experience in systems integration, expertise in solution development and partnerships with all of the biggest vendors in the industry. Our certified support personnel are experts at triage and remediation to get you back up and running as quickly as possible. With Prism Support Services from Arrow SI, you can save your business valuable HR and IT resources, and start preventing unnecessary headaches.

Customized Communications Solutions

We recognize that no two customers are the same. This is why we’re in the business of leveraging our expertise and product offerings to create the solution that best fits your organization.

Industry-wide Partnerships

We partner with the industry’s biggest and best providers—Avaya, Microsoft and Cisco to name a few. Our partnerships allow us to offer the most innovative and reliable products on the market.

Dedicated Service

We know that technology is of no use unless you and your enterprise know how to use it. We can get you up and running and answer any question as they arise.

Solutions

Prism Support

Custom build your external support package with Prism Support Services.

Prism Support Services offer a lot more than just a manufacturer support agreement. They allow you to create a custom-built support package that offers you and your business the right amount of external resources and technological expertise. The services can be as simple as having Arrow SI handle first-call response, or as extensive as incident-based triage, remediation and engineering services. With Prism Support Services, you can feel confident about the way you’re managing your IT and the level of demand you’re placing on your internal resources as well.

  • Supplementary OEM support agreement
  • First call
  • Triage
  • Remediation
  • Engineering expertise
  • 24/7 support
  • Block of hours option