Build the foundation for successful customer communications.

At Arrow Systems Integration (Arrow SI), we know that handling every call efficiently is important to your customers and to your business. With the Avaya Contact Center, your business has access to powerful call routing and resource selection capabilities that direct every call to the most appropriate agent quickly. And it’s flexible enough to integrate into your existing network, allowing you to leverage your organization’s contact center investments while boosting overall agent productivity and increasing customer satisfaction.

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Arrow SI Can Help

At Arrow SI, we have more than 250 collective years of experience in contact center solutions and technology. Our strategic, industry-wide partnerships enable us to implement the customized communications platform that best fits your business. Using Avaya Contact Center as the foundation of your solution, your business has the opportunity to add on multi-media, proactive contact, self-service and reporting and analytics capabilities to deliver a high level of customer service efficiently. With Arrow SI’s exclusive Prism Professional Services and Prism Support Services, you’ll also have the technical support your business needs to keep your communications functioning at their highest.

Customized Communications Solutions

We recognize that no two customers are the same. This is why we’re in the business of leveraging our expertise and product offerings to create the contact center solution that best fits your organization.

Industry-wide Partnerships

Arrow SI partners with the industry’s biggest and best providers—Avaya, Microsoft and Cisco to name a few. Our partnerships allow us to offer the most innovative and reliable call routing solutions and products on the market.

Dedicated Service

We know that contact center technology is of no use unless you and your enterprise know how to use it. We can get you up and running and answer any question as they arise.

Solutions

Avaya Contact Center

Design your contact center to efficiently deliver a high level of customer service.

The Avaya Contact Center provides your organization with maximum flexibility in call routing. This allows calls to be redirected as defined by agents’ skillsets, expected wait times and predictive monitoring. With the ability to route calls across multiple locations you can enhance survivability options. And with the flexibility to integrate Avaya Contact Center into your traditional, circuit-switched, H.323, SIP or hybrid network, you can continue to leverage your organization’s existing contact center investments.

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  • Call vectoring
  • Innovative routing
  • Variables in vectors and conditionals
  • Location preference and distribution
  • Advance segmentation