Create new efficiencies, and stronger customer relationships, by leveraging multimedia communications.

Different customers prefer to connect with your business in different ways. By leveraging a multimedia contact center solution, you can add capabilities such as voicemail, email, chat, text messaging and fax to your traditional voice-based contact center solution. At Arrow Systems Integration (Arrow SI), we can help you implement a multi channel solution that appeals to a wider range of customers, reduces the volume of costly incoming calls and increases agent productivity through simultaneous multichannel communications—all while maintaining the security and reliability your business demands.

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Arrow SI Can Help

At Arrow SI, we have decades of experience in contact center solutions and partnerships with the biggest and most respected vendors on the market. We have the expertise to help you both identify and implement the contact center solution that’s right for your business. Additionally, with Arrow SI’s Prism Professional Services, you can leverage our in-house team of implementation experts to optimally install and configure your contact center solution. With our reporting and analytics applications, you can monitor and adjust your platform to ensure continued success. 

Customized Communications Solutions

We recognize that no two customers are the same. This is why we’re in the business of leveraging our contact center expertise and product offerings to create the multimedia solution that best fits your organization.

Industry-wide Partnerships

Arrow SI partners with the industry’s biggest and best providers—Avaya, Microsoft and Cisco to name a few. Our partnerships allow us to offer the most innovative and reliable multi channel contact center products on the market.

Dedicated Service

We know that technology is of no use unless you and your enterprise know how to use it. We can get you up and running and answer any question as they arise.

Solutions

Avaya IP Office and Avaya Contact Center Select

Deploy multimedia capabilities with out-of-the-box simplicity.

Avaya IP Office and Avaya Contact Center Select allow you to employ voice, email and chat capabilities to improve your customers’ experiences and your organization’s efficiencies. Avaya Contact Center Select also allows you to add text messaging and fax applications to your contact center. Ideal for small- to mid-size enterprises with workforces ranging from 5 to 250 agents, these solutions offer both out-of-the-box simplicity and features found in more advanced contact center solutions. 

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  • Voice
  • Email
  • Chat
  • SMS
  • Fax

Avaya Aura Contact Center

Reduce contact center expenses while elevating agent capabilities.

Avaya Aura Contact Center is the multimedia solution that enables you to enhance agent productivity while reducing both capital and operational expenses. With an open, universal queue and a unified agent desktop, Avaya Aura Contact Center enables intelligent contact assignment on up to six multimedia channels simultaneously. The system is equipped with context preservation to help facilitate higher rates of first context resolution. Its social media integration capabilities filter through your organization’s channels to identify which interactions are deemed actionable.

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  • Voice, instant messaging, SMS, email, voicemail, fax and scanning capabilities
  • Unified agent desktop
  • Outbound dialing
  • Universal queue
  • Context preservation
  • Social media integration

Integration Center for Avaya Aura Call Center Elite

Implement a multimedia contact center solution that gives you a new level of control.

With enterprise-class control of voice, video, email, SMS, chat and VoIP telephony, Integration Center allows you to provide a high level of service to help you consistently exceed customer expectations. Integration Center has an open-standards-based architecture that simplifies design, deployment and maintenance, so you can seamlessly integrate the solution into your own data, applications and switching systems. 

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  • Voice, video, email, SMS, chat and VoIP telephony
  • Open-standards-based architecture