Automate and orchestrate a powerful, cost-effective multimedia experience for your business.

At Arrow Systems Integration (Arrow SI), we know that empowering your customers with self-service contact center capabilities both streamlines their experience and frees up your staff to focus on more complex calls and revenue generating activities. By implementing an omni-channel platform for automated customer engagements, you can reach your customers on the channel of their choice and reduce both the costs and wait times associated with live agent interactions.

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Arrow SI Can Help

Arrow SI is one of Avaya's largest and most experienced business partners. We understand customer expectations. We know end-users. We know what it takes for a customer to benefit from the technology. It starts with a proper business analysis.  As an Avaya Platinum Business Partner, we can offer the most trusted contact center solutions on the market. We leverage our years of experience accrued implementing those solutions to conduct a clear business analysis for your organization and recommend technology acquisitions based on your business priorities. Employing the correct technology for business priorities is the key to realizing ROI.

Customized Communications Solutions

We recognize that no two customers are the same. This is why we’re in the business of leveraging our expertise and product offerings to create the solution that best fits your organization.

Industry-wide Partnerships

Arrow SI partners with the industry’s biggest and best providers—Avaya, Microsoft and Cisco to name a few. Our partnerships allow us to offer the most innovative and reliable products on the market.

Dedicated Service

We know that technology is of no use unless you and your enterprise know how to use it. We can get you up and running and answer any question as they arise.

Solutions

Avaya Aura Experience Portal

Connect with customers.

The Avaya Aura® Experience Portal is Avaya’s premier omni-channel application and contact center platform that can help you unify and orchestrate a high value, highly satisfying brand experience. Whether it’s engaging or servicing your customers via voice, video, email, or SMS text, Experience Portal applications can help you improve customer loyalty, reduce costs and drive growth.

Let us help you design your customer experience. ›

  • Unifies customer experience across inbound/outbound
  • Conducts proactive outreach across phone, email, text
  • Hands off data with call-to-agent for best caller experience
  • Optimizes service through lowest cost resources
  • Integrates with Avaya Aura and Avaya Contact Center
  • Delivers dynamic, personalized wait treatment in queue
  • Simplifies contact center infrastructure complexity
  • Eliminates costly pre-route, post-route and data directed routing
  • Streamlines systems and applications management
  • Uses web services for reuse of existing apps and services