Turn customer experience into your competitive advantage.

Aligning processes, systems and people is critical to creating an effective contact center. At Arrow Systems Integration (Arrow SI), we have the expertise and contact center solutions, such as Avaya Aura Workforce Optimization, to help you balance employee efficiency and effectiveness using workforce optimization.

Your contact center management team and employees will gain a better understanding of customer satisfaction, insights that enable more effective employee coaching and ongoing contact center improvement.

See Solutions ↓

Ask Our Experts

Two speech bubbles

Arrow SI Can Help

With workforce optimization, your management team can capture, analyze and act on information gained from across your contact centers. Arrow Systems Integration can implement a single, coordinated source of intelligence that lowers your costs while improving contact center performance.

Arrow SI is an Avaya Platinum Business Partner and we maintain relationships with numerous best-of-breed vendors, such as Calabrio, NICE and Verint®. Arrow SI also maintains relationships with numerous niche partners to ensure that we can provide a full range of contact center solutions that meet every customer need.

With over 250 years of combined experience, we have the resources and know-how to handle every component of your solution’s implementation, from hardware, to design to programming and ongoing support.

Customized Communications Solutions

We recognize that no two customers are the same. This is why we’re in the business of leveraging our workforce optimization expertise and product offerings to create the solution that best fits your organization.

Industry-wide Partnerships

Arrow SI partners with the industry’s biggest and best providers—Avaya, Microsoft and Cisco to name a few. Our partnerships allow us to offer the most innovative and reliable contact center workforce optimization products on the market.

Dedicated Service

We know that contact center technology is of no use unless you and your enterprise know how to use it. We can get you up and running and answer any question as they arise.

Solutions

Calabrio ONE

Contact center workforce optimization that fits human needs.

Calabrio ONE is a comprehensive and fully integrated solution for workforce optimization. By taking a user-centric approach to design, Calabrio delivers an intuitive and easy-to-adopt solution that delivers strategic value within your contact center and across your organization.

Learn More About Calabrio ONE ›

  • Call Recording
  • Quality Management
  • Analytics
  • Workforce Management

Avaya Aura Workforce Optimization

Unify the essential elements of contact center improvement into one integrated solution.

Avaya Aura Workforce Optimization unifies Contact Recording, Quality Monitoring, Coaching, eLearning, Workforce Management, Scorecards, Voice Analytics and Customer Feedback into a single system for centralized administration and reporting. Now your contact center management team can capture, analyze and act on information gained from across the enterprise.

Let us know how we can help. ›

  • Contact Recording
  • Quality Monitoring
  • Voice Analytics
  • eLearning and Coaching
  • Workforce Management
  • Performance Management
  • Centralized Administration and Reporting

Verint Enterprise Workforce Optimization

Drive results with customer insight.

Verint Enterprise Workforce Optimization software helps your contact center to drive smarter customer engagement while improving employee performance. Voice-of-the-customer and real-time metrics combine to provide guidance and insights to front and back-office employees.

Let us know how we can help. ›

  • Quality Management
  • Call Recording
  • Workforce Management
  • Performance Management
  • Desktop and Process Analytics
  • eLearning
  • Coaching
  • Speech Analytics
  • Text Analytics
  • Enterprise Feedback Management
  • Engagement Analytics
  • Fraud Detection and Identity Authentication

NICE Workforce Optimization

Engage employees and create better customer experiences.

When employees are engaged, your customers and your business benefit. NICE improves employee engagement by showing them how their actions influence and improve your company’s performance. NICE provides transparent access to performance data, allowing your management team and employees to put insights and feedback into practice.

Let us know how we can help. ›

  • Cross-Channel Interaction Recording
  • Workforce Management
  • Quality Management
  • Performance Management
  • Interactions Analytics
  • Real-Time Guidance and Automation