Get the NetApp support you need without the added cost of migration.

Legacy equipment doesn’t have to mean loss of support from industry experts. It also doesn’t have to cost you an arm and a leg. You can get the highest quality support from industry certified experts at a fraction of the cost when you work with Arrow SI and our partner Zerowait to act as your NetApp legacy equipment support.

Budgets are tight and you might not have the extra money to upgrade to NetApp’s newest equipment. Or maybe your team is comfortable and happy with your current equipment. New equipment can mean increased spending, more training, and the potential loss of productivity during the migration. If making the move isn’t for you, you’re not out of luck. Why not extend the lifespan of your current infrastructure? When you add Arrow SI’s NetApp Legacy Support services it’s competitively priced, helps lower the cost of ownership, eliminates risks associated with data migration, and offers an overall greater ROI for your NetApp solution.

What do you get when you utilize Arrow SI’s NetApp Legacy Support Services?
First off, support services from Arrow SI are tested, tried and true. Our customers rely on us to be their partner and confidant in relation to their equipment. That’s why we offer 24/7 access to senior engineers. They are NetApp trained and certified and offer assistance, guidance and help as needed. NetApp Legacy Support Services also come with a reliable and tested Service Level Agreement (SLA). To help avoid downtime (and the costs associated with it!) we have on-site spares available, as well as emergency support.

For added assurance, Zerowait’s Parts Assurance ensures that every item is tested twice before it comes to you. NBD parts come standard with your Arrow SI Legacy Support and onsite spares are also available. Your NetApp Legacy Support service also comes with the help of real-time AutoSupport monitoring from Exception Reporter. Exception Reporter is Zerowait's custom-built parsing engine that is designed to offer an easy to read report of your Filer’s status. It provides your system’s usage to help identify its health and also provides aggregate storage on your Filer. With it, you’ll receive automatic notification of failures or incidents, as well as next business day parts support.

Getting the most from your storage infrastructure requires more than just great technology—you also need support you can trust. Arrow SI has been providing superior proactive and reactive support for our customers for more than 40 years. We have developed a comprehensive, competitively-priced, valuable NetApp legacy platform support offer that gives NetApp legacy users the freedom to choose the plan that can best support their current needs and future company goals. Those plans include Standard Legacy Support, Essentials Legacy Support, Premium Legacy Support as well as additional A-La-Carte Legacy Support options.

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Having a team of certified NetApp storage specialists, in conjunction with the partnership of Zerowait’s storage experts, helps us offer the best service solutions to support your NetApp legacy products. With the legacy support from Arrow SI, you can get an affordable high availability support solution for your critical storage infrastructure. You’ve already made a large investment in your storage solution—you don’t necessarily have to migrate to newer equipment if that isn’t the best decision for your company. Arrow SI can offer that trusted support net and work with your team to reduce the potential impact of unplanned interruptions of service, quality or production for your team.

Strategic Partners

Our strategic partnerships allow us to offer you the best and most reliable technologies on the market.

Prism Services

Our Prism Advisory, Support and Managed Services are available to provide any supplemental support your internal IT team may need.

Expertise and Experience

With decades of experience and thousands of customers, Arrow SI has the expertise and insights to support the virtualization needs of your business.

Legacy Support Solutions

NetApp Legacy Support

Extend your storage investment.

Having a NetApp legacy storage solution doesn’t have to mean the end of top-of-the-line support. Arrow SI, partnering with storage solution experts from Zerowait, can offer the support and guidance you need to extend the service cycle of your NetApp solution. Working with Arrow SI and Prism Support Services delivers best-in-class support for the NetApp operating system and provide you time to plan for your data storage upgrades.

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  • Affordably extend legacy support
  • Experienced engineers and staff available 24/7
  • Avoid potentially pricey migration or training costs
  • Maintain highest quality support for your storage solution

Premium Legacy Support

  • 24 x7 technical support
  • Standard NBD parts delivery
  • Five hours of remote counseling
  • ASUP Exception Reporter
  • Onsite spare parts kit with NBD replenishment
  • Two storage health check per year

Essentials Legacy Support

  • 24 x7 technical support
  • Standard NBD parts delivery
  • Five hours of remote counseling
  • ASUP Exception Reporter

Standard Legacy Support

  • NPD part delivery (Non-Returnable)
  • Basic replacement triage